Frequently Asked Questions - Twidloo

Frequently Asked Questions

It’s quick and easy to list your business on Twidloo. You can join as a free standard member Here. Enter your business email address and a unique password 6-25 characters long and submit. You will then be directed to your member dashboard where you will complete your profile. Shortly after the initial form is submitted we will send an email with a link to verify your email address. Once your email is verified your profile will be active in the Directory.
If your business is listed on Twidloo but you haven’t claimed it yet, click the yellow “Claim this Listing" button which can be found on the listing page. You will be taken to a short signup form where you will enter your business email address and a unique password consisting of 6-25 characters. After you submit your information a new screen will open up with your dashboard login link. We will email a link for you to verify your email address. Once done you will be upgraded from Claim Listing to a Standard Membership.
It's very simple, just enter your full business name and zipcode in the search box in the upper right hand corner of the home page, if your business is listed it will show in the results. If you're not listed, don't worry, just click on the green create free listing button in the upper right hand corner of the page. You will fill out a short form with your business email address and a unique password consisting of 6-25 characters. Once submitted a new page will appear with a link to your profile dashboard. Properly Completing your profile on average takes 10-15 minutes. We will send a link via email for you to verify your email address. Once done your profile page will be active.
To add or edit content on your listing, login and update your listing in your Account Dashboard section on the left-hand side after you login to your account. If your business is already on Twidloo but you haven’t claimed it yet, click the yellow “Claim this Listing” button on your profile page.
There are two membership options with Twidloo. We have the free Standard Membership which allows for up to 5 locations including local zipcodes, cities, counties or surrounding states. Then there's the Featured Membership which gives you unlimited service locations, they can be zipcodes, cities, counties and all 50 states. For businesses with multiple locations you can sign up for our Featured Membership Here
•The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.

•Each listing requires a business name, physical address (no PO Boxes) email address and phone number. If you’re an online business we’ll need your head office address. If you don’t want to display your address it can be suppressed.

•If you want to advertise beyond your physical address you can upgrade to a Featured Membership.

•The website address field on a business page is intended to direct Twidloo users to the business's website. It is not intended to direct Twidloo users to directories, social media sites or other third party websites. If a business doesn't have their own website, this field should be left blank.

• The phone number on a business page should be a direct local phone number where available. We don't provide a field for extensions and avoid listing numbers for national call centers. We may not accept cell phone numbers (especially for unclaimed businesses) or tracking numbers for 3rd parties.

• Other rules may apply, please refer to the terms of use for a broader explanation of listing rules.
Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers; the only difference today is that it happens online. Ratings and reviews allow consumers to give businesses feedback, letting them know if they like what they’re doing and giving businesses a chance to respond with a comment.
Yes. If you have a business already listed on Twidloo, you will receive email alerts whenever a new review about your business is published. If your business isn’t listed on Twidloo, list your business for free. Featured members have more control of their reviews with our review management system.
Yes, we moderate every review and comment before we approve them to be published.
It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews: If you want to respond to the reviewer, add a comment under their review explaining your side of the story. Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review. If you’re a Featured Member you can dispute negative reviews by contacting customer service. You can also select your favorite review to appear at the top of your reviews and on the search results page. Your most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
Yes. if for some reason an innapropriate review slips by moderation by all means notify us.
If you are already managing the business listing, log in to your Account Dashboard and click 'Remove Listing'.
Whether you are taking over a business, or selling your business listed on Twidloo, get in touch with us and we’ll help make the changes. If you are taking over a business, it’s a good idea to add a line to the description to indicate the business is under new management, and you might want to address any reviews with both positive and negative comments.
We’d love to hear from you if you find we’re missing a business. If you’re not the business owner, suggest a business using our Contact Us Page. If you are the business owner, list your business Here.
Flag any duplicate listings with our contact form and we’ll promptly remove them.
Site Users also known as General Users can sign up with Twidloo to use our Bookmarking feature, post events and upload videos. Members also receive special deals and coupons from small businesses listed on the site. Users must be Registered with Twidloo before they can contact a smal business listed on the site. You can join as a General User Here.
To write a review you must first register as a General User, you can register Here. After registration You can write a review on any business you’ve used that's listed on Twidloo. You do not have to hire a company through Twidloo to leave a review. For example, if you booked a business via Google or Yelp you can visit their profile page on Twidloo to leave a review. Reviews help our members rank in search engines. Highly rated businesses also get top placement on Twidloo. To write a review about a business you have previously interacted with, click on that business profile and write a review by clicking the “Write a Review Tab” on the business profile. All reviews are moderated and it can take up to 24 hours for them to show up on the site.
Don’t worry; it happens to the best of us. You can reset your password by clicking the “Forgot your password?” link on the login screen. You can also request a new password using the password recovery link in the footer section on the home page
All these details can be changed once you login Account Dashboard. Just click “Edit profile” from the options visible when you hover on your username.
Any visitor to Twidloo can read your reviews, view your events and videos. Only your name will be shown on reviews, videos and events as the publisher of the content. The contact information you supplied will not be displayed to anyone publicly. General Users are not searchable on the platform.
Twidloo respects your privacy and will not give, sell, trade or share any of your personal information to any third parties. Please read our privacy policy for more information. Twidloo is an SSL secure website which eliminates the risk of hackers stealing your information
When you submit a request for a quote through our get matched system the system does all the work based off of the information that was inputted on the quote form. The system selects the 3 most qualified businesses within a 50 mile radius and notifies them via email to see if their available for your job. If so, they will reach out to you within 24 hours. If the first data pull does not produce a match we will expand the distance radius until we find a match.
Anyone who is a registered General User and Members of the site can request quotes.
By using our get matched system you take out the guesswork of who you should call. You also save valuable time by letting our system do all the leg work for you. Our system analyzes several data points to ensure the most qualified vendors are selected. You can rest assured that we will match you with the most pro for your job.
You can submit as many quote requests as needed as long as the quotes are for different events or different locations. Only 1 request per event is allowed.